Frequently Asked Questions

General Questions

What are Starbase Telecom's hours of operation?

Monday to Friday 8:00 – 17:00

What is Starbase Telecom’s contact information?

Tel: 011 804 1727
Fax: 011 804 4284
Email: info@starbase.co.za
www.starbase.co.za

General Headset Questions

What is the difference between monaural and binaural?

Monaural (1) headsets refer to headsets covering one ear, whereas binaural (2) refers to headsets covering both ears.

What are the different wearing styles available?

Over-the-head (monaural or binaural) – This is a headband style of headset that covers either one ear or both.

Behind-the-head – This is a neckband type style

Over-the-ear – Headsets that have earloops or earhooks to hold them in place.

Convertible – These headsets offer a choice of wearing styles. Often being the over-the-head and over-the-ear styles

What is a noise-cancelling microphone?

This type of microphone reduces the transmission of background noise. When using a noise-cancelling headset, the user must place the microphone two fingers from the side of the mouth and talk directly into the microphone, so that their voice does not become part of the ambient background noise and disappear.

Are there different connector plugs for headsets?

Headsets generally use 2.5mm (Cell phone plug) plugs, 3.5mm (soundcard plug) or Modular plugs (RJ9). There are other types of plugs that are used. Please confirm compatibility with Starbase Telecoms info@starbase.co.za

What is a QD?

The QD (quick disconnect) sits inbetween the straight cable of the headset (top half cable) and the curly cord of the headset (bottom cable). This allows the user to disconnect their headset from an active call and then reconnect, without dropping the call. This allows for mobility.

What is the difference between a headset and handset port?

The handset port refers to the socket into which the handset is plugged into. The headset port is the socket that the headset will plug into. Usually there is visual indication on the telephone instrument indicating where the headset and handset should plug into. They are denoted by a handset or a headset design. It is important to note that not all telephone instruments have headset ports or sockets.

What is transmit and receive?

Transmit (or TX) refers to the volume of your voice and the headset’s microphone. It is what the person on the other end of the line hears. Receive (or RX) is the volume at which you hear the persons voice. Increasing the receive volume, only affects what you hear.

My headset is connected to my phone's RJ9 headset port, but I have no audio, or people cannot hear me.

Check to see that you have the right bottom cord for your model of phone.
Some desk phones have different wiring configurations, even though the headset port may be the same.

How do I know what products will work with my telephone system?

Please contact us on 011 804 1727, info@starbase.co.za or via our website www.starbase.co.za

What is the date code?

The date code of your headset shows the date of manufacture, and is used to establish your warranty period.

Get a Free Consultation

Company

About Us

BEE Initiative

Contact Us

Links

Headset Benefits

Astute Headset Purchasing

Media

FAQ

Telephone Numbers

Office Hours

Mon-Friday: 08:00 - 17:00